Below are some Frequently Asked Questions (FAQ) asked of MRP Supports. This FAQ is intended to address the most common questions received and in a brief manner. If you don't see a Question/Answer that addresses your inquiry please contact us.
Does the system need to be contained on all sides?
Yes, in order to eliminate the potential for shifting the system MUST be contained on ALL sides.
What material are your pavers available in?
We offer IPE Wood Deck Tiles, Concrete Pavers, Porcelain Tiles and Wood Decking.
What is your return policy?
All returns must be in the form of completed units, full carton quantities and in their original carton(s) within 90 days from the original ship date. Please contact MRP Supports directly for further details or refer to page 1 of our price book.
What is the maximum load for your pedestals?
SE Series pedestals are rated at 2205 lbs per support.
NM Series pedestals are rated at 3200 lbs. per support.
What is the maximum height for your pedestals?
SE Series is 21.75"
NM Series is 39"
Can we buy direct?
To get best pricing we would recommend going throung one of our authorized distributors. Please call us at 800-828-8424 to find the closest distributor.
Do you ship same day?
Any expedited order that is received before 12:00 PM Eastern Standard Time we will do our best to ship out that day. Our normal shipping time is two days from time of order.
Where do you ship from?
We normally ship from our warehouse in Orchard Park, NY. Sometimes depending what is ordered we might have to ship from another warehouse.
What is our freight policy?
We offer free freight on any order of at least $3,500 going to a commercial warehouse. The customer is responsible for any accessorial charges such as liftgate. Some exclusions may apply, contact us for further details.
Do you have CAD Files, cut sheets, specs, etc. available?
Yes we have many items available to assist you with our products Please let us know what is required so we can send to you.
Do you accept credit cards?
Yes credit cards are available as a payment option.
Your company is my favorite supplier. We never have issues on getting order shipped out correctly and on time. Thank you for your great service.